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Do you ship internationally?
We ship to most countries worldwide. We ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.
What are shipping costs?
Shipping & Handling Charges are as follows:
Domestic
- Standard – (FedEx Smartpost) $8.95 flat rate, Free with orders over $40
- Ground – (FedEx Ground) $10.95 flat rate
- Express – (FedEx Express) $14.95 flat rate
Canada
- Standard –$14.95 Flat Rate
International
- $18.95 flat rate for all international countries we ship to worldwide
I am an international customer (outside USA.) Do I have to pay customs and taxes?
For shipments to Canada or Australia, we ship all orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs. Please note that duties and taxes assessed by customs vary by country and product.
For shipments to all other International Countries, we currently only offer Delivered Duty Unpaid (DDU), which means the customer is responsible for duties and taxes upon delivery. At times, your package may be delivered to your local post office.
How long before I receive my order?
The normal processing time for orders is 72 hours during business days (Monday - Friday). After your order has been shipped, delivery time within the United States is based on your selected Shipping Method and can be between 4-7 business days, and 14-30 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.
Kylie Cosmetics is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
What Covid Safety protocols have you put in place?
We have implemented every health and safety measure recommended by the CDC, as well as additional safeguards, to promote a safe and productive environment in our distribution centers. This includes contactless temperature checks for distribution center employees before they begin working and spacing out team members.
These health and safety precautions result in fewer people than usual processing orders at one time. With that in mind, we appreciate our customer’s continued patience if they should experience a delay in their shipment. Our teams are working as quickly and safely as possible to get orders out.
What carrier do you use?
Domestic Packages are shipped via FedEx SmartPost, FedEx Ground or FedEx Express. Alaska, Hawaii, P.O./APO/FPO addresses are shipped via USPS. International Packages ship via Passport Shipping or DHL International Standard.
Do you ship to P.O./APO/FPO?
Yes we do, however please be aware that shipping may take longer than usual depending on where it is being shipped.
Can I edit my order?
Please contact customerservice@kyliecosmetics.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed.
Can I cancel my order?
Unfortunately we are not able to cancel an order once it has been placed.
I put the wrong address on my order, what should I do?
Please be careful when entering your shipping address, Kylie Cosmetics will not be responsible for orders sent to the incorrect delivery address provided by the customer.
I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at customerservice@kyliecosmetics.com with your inquiry.
How can I check the status of my order?
Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order. Or you can check your order status here.
How can I track my package?
Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your Kylie Cosmetics tracking page.
My package seems to have stopped moving.
If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.
For shipments to Canada or Australia, if you have a shipping related question you can reach out via your tracking page (‘Need Help’ button) or via email at help@passportshipping.com.
Do you offer returns?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Kylie Cosmetics by Kylie Jenner reserves the right to refuse all returns, reshipments and refunds.
In the unlikely event that a product arrived damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
Do you offer exchanges?
Unfortunately, we are unable to process exchanges at this time.
I refused my delivery, where is my refund?
Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we processed the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED.
My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours receiving the order, at customerservice@kyliecosmetics.com. Please provide us with your order number and multiple photos of the damaged product/s.
I received incorrect items in my order, what should I do?
Please contact customerservice@kyliecosmetics.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.
What forms of payment do you accept?
We accept online payments through Visa, Mastercard, American Express, AfterPay and Paypal.
Why was I charged twice?
You will only be charged for what you purchased. If you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However if it still remains and you are positive you only placed one order, please send us an email to customerservice@kyliecosmetics.com with a screenshot of the duplicate charge for further assistance.
Do I have to set up an account to place an order?
No. You do not have to have an account to place an order.
How do I create an account?
You can create an account by visiting here.
I forgot my password, what should I do?
To reset your password, click here. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page.
How do I subscribe to emails or cancel my existing email subscription?
You can easily subscribe to emails by visiting kyliecosmetics.com and using the sign up form located in the footer on the bottom of the page. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the email.
Where can I purchase Kylie Skin products?
Kylie Beauty is available on www.kyliecosmetics.com, as well as through our retail partners.
How can I find out more information about a product?
Product details can be found on the product pages but if you have more questions, please free to email us at customerservice@kyliecosmetics.com
How often do you restock?
Restock dates vary depending on product availability. Please sign up for our emails or SMS text alerts to find out when your favorite products will be back in stock!
Do you offer free samples or gifts?
Occasionally kyliecosmetics.com will apply a gift with purchase to orders. Please note that unless otherwise stated, all free gifts applied to customers' orders are added while supplies last and are not guaranteed. All samples, packets, stickers and other products or merchandise are subject to change and subject to availability.
Do you offer discounts or promotions?
Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS text alerts to receive news on special offers.
Where are your products manufactured?
Our formulas are made in the USA and Europe, with globally sourced ingredients.
Are your products natural?
When possible, we choose naturally derived ingredients over synthetics in all formulations.
Do your products contain soy?
Kylie Cosmetics and Kylie Skin do not use soy in any of our products.
Are your products vegan?
Yes.
Does Kylie Skin use parabens or sulfates?
Kylie Cosmetics and Kylie Skin do not use parabens or sulfates in any of our products.
Do you test products on animals?
Kylie Cosmetics and Kylie Skin do not test products on animals. All of our products are cruelty free.
Are the products safe for all skin types?
All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.
Have your products been tested by a dermatologist?
Yes, all products have been tested by a board certified dermatologist, and have passed all required safety testing.
What temperatures do these products need to be stored at?
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.
How can I contact your customer service team?
Please email us at customerservice@kyliecosmetics.com.
I emailed your customer service team. When should I expect a response?
We will respond to all emails as soon as possible.
